Customer Service - Make It Easy

Customer Service - Make It Easy

Streaming Video - 2016
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"Am I making it easier or harder for my customers?"..Many customers these days are not hap-py with the service they&́#x80;™re receiving. They&́#x80;™re angry, frustrated and headed for the door. So what do they want? They want service that's efficient and painless, with minimal effort on their part; in other words, customer service made easy. .This video training program will help you deliver just that. .."Customer Service: Make It Easy!" rein-forces 4 essential customer service con-cepts: Acknowledge, Observe, Listen and Act. First, you'll see how frustrating it is for customers when these concepts are forgotten. Then you&́#x80;™ll see how to make the customer experience easier...Throughout the program, you are asked to consider, "Am I making it easier--or harder--for my customers?"If you con-sistently use the concepts demonstrated in the video, you will make it easier. And that, more than anything else, builds cus-tomer loyalty.
Publisher: Access Training Media,, 2016
[San Francisco, California, USA] :, Kanopy Streaming,, 2017
Characteristics: 1 online resource (streaming video file) (19 minutes): digital, .flv file, sound


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