The Best Service Is No Service

The Best Service Is No Service

How to Liberate your Customers From Customer Service, Keep Them Happy, and Control Costs

Audiobook on MP3-CD - 2008
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Arguing that customer service is only needed when companies do something wrong, the authors explain how to eliminate the need for service by satisfying customers the first time and by treating a customer service call as a point of dysfunction that requires fixing.
Publisher: Grand Haven, MI : Brilliance Audio, p2008
Edition: Library ed
ISBN: 9781423360117
Characteristics: 1 MP3 sound disc (ca. 10 hr.) : digital, MP3 format ; 4 3/4 in
Additional Contributors: Jaffé, David 1963-
Bond, Jim


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