The Best Service Is No Service
How to Liberate your Customers From Customer Service, Keep Them Happy, and Control CostsAudiobook on MP3-CD - 2008
Arguing that customer service is only needed when companies do something wrong, the authors explain how to eliminate the need for service by satisfying customers the first time and by treating a customer service call as a point of dysfunction that requires fixing.
Publisher: Grand Haven, MI : Brilliance Audio, p2008
Edition: Library ed
Characteristics: 1 MP3 sound disc (ca. 10 hr.) : digital, MP3 format ; 4 3/4 in