Treat your Customers
Thirty Lessons on Service and Sales That I Learned at My Family's Dairy Queen StoreBook - 2006
Customer service is the cornerstone of every successful business. Corporate businessman Bob Miglani reveals his winning strategies for sales and service using anecdotes and analogies from working at his family's Dairy Queen store. Miglani cuts to the essence of what makes great customer service by sharing clear, concise techniques and guidelines for coping with angry customers, minimising stress and making customer service providers feel great about their jobs. A charming, educational how-to for real success in any customer-driven market.
Publisher: New York : Hyperion, c2006
Characteristics: viii, 152 p