Conducting the Reference InterviewConducting the Reference Interview
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Book, 2004
Current format, Book, 2004, , No Longer Available.
Book, 2004
Current format, Book, 2004, , No Longer Available. Offered in 0 more formats
Illustrates the stages of a reference interview and reviews the steps necessary for a succesful answer. All the stages are demonstrated in walk-in, phone and online scenarios. In addition, tips are shown on handling difficult or unusual interviews. All of the reference interviews in this program were taken from real occurrences.
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