Conducting the Reference InterviewBook - 2004
Illustrates the stages of a reference interview and reviews the steps necessary for a succesful answer. All the stages are demonstrated in walk-in, phone and online scenarios. In addition, tips are shown on handling difficult or unusual interviews. All of the reference interviews in this program were taken from real occurrences.
Publisher: Towson, Md. : Library Video Network, c2004
Characteristics: 1 videodisc (30 min.) : sd., col. ; 4 3/4 in. + booklet (20 p. : ill. ; 18 cm.)