First, Break All the Rules

First, Break All the Rules

What the World's Greatest Managers Do Differently

Book - 1999
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In First, Break All the Rules , Gallup presents the remarkable findings of its massive in-depth study of great managers--those who excelled at turning each employee's talent into performance.

The world's greatest managers differ in sex, age, and race. They employ different styles and focus on different goals. Despite their differences, great managers share one trait: They break virtually every rule conventional wisdom holds sacred. They don't believe that, with enough training, a person can achieve anything he sets his mind to. They don't try to help people overcome their weaknesses. They disregard the golden rule. They even play favorites.

Companies compete to find and keep the best employees using pay, benefits, promotions, and training. But these well-intentioned efforts often miss the mark. The front-line manager is the key to attracting and retaining talented employees. This amazing book explains how the best managers select employees for talent rather than for skills or experience, how they set expectations, how they motivate people, and how they develop people.

Gallup's research--based on 80,000 managers in 400 companies--produced twelve simple questions that distinguish the strongest departments of a company from the rest. First, Break All the Rules introduces this essential measuring stick and proves the link between employee opinions and productivity, profit, customer satisfaction, and rate of turnover.
Publisher: New York : Simon & Schuster, 1999
ISBN: 9780684852867
Characteristics: 271 p. ; 24 cm
Additional Contributors: Coffman, Curt


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Feb 01, 2017

This was another book that I read for class, and ended up really enjoying! Seriously! So now the question: did Dr. Chow manage to be the first professor ever to assign good, relevant texts to his students, or am I that nerdy? lol (I'm betting on the former.)

This is a great narrative, explaining a lengthy and in-depth study done of the world's greatest managers of corporations. There is so much good advice in this book. The crux of the book is the "12 Questions." Dr. Chow kept coming back to these over and over again in class, and I used them to jump-start conversations with several members of leadership at my library. I honestly believe that this book helped land me the job I now hold! I used this book as the basis for a conversation with an Associate Director, and then I was offered an interview! (And I got the job eventually. :) ) These magical 12 questions really make you think about your job, in a good way. Even if you can't answer yes to the questions right now, the book gives advice on how you can get there eventually. And you don't have to want to be a manager; this book gives solid advice for succeeding at any level in your organization.

Another selling point? The book is written in laymen's terms, without a lot of business buzzwords. It's totally accessible to anyone and everyone. The pace is fast enough to keep you engaged without boredom. A "business management" book I'd recommend to nearly anyone!

Jan 02, 2015

Well detailed explanations on what is required for managers , with a challenge to norms outside the ordinary. I like this book for it's insistence on varying talents for different people and the definition of talent. I like the reasons for why managers should focus on talent, rather than just knowledge and skills, as a basis for recruitment.

Jun 07, 2012

Very much worth a read if you're a manager or wanting to be one. Especially if you want to be a good one.

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